Refund policy

Return and refund policy

We offer a 60-Day Kitchen Trial, which means you have 60 days after receiving your board to request a return for any reason.

Unlike most returns policies, ours is built for a board you've actually used. You're welcome — encouraged, in fact — to cook on it, chop on it, and put it through real service during the trial. To be eligible for a refund it simply needs to come back genuinely used rather than damaged beyond normal kitchen wear (see Exceptions below). You'll also need your order number or proof of purchase.

To start a return, contact us at hello@everyday.industries. Returns should be sent to: Everyday, Old Sorting Office, Eastfield Road, Bristol, BS6 6AA. Please request a return before sending anything back — items returned without first contacting us can't be accepted. You can reach us with any return question at the same address.

Return shipping

For change-of-mind and trial returns, return postage is paid by you. As a small family business we're not able to cover it on every return. We recommend a tracked service, as the board remains your responsibility until it reaches us. Return shipping is only covered by us where an item arrived damaged or faulty, or we sent the wrong product (see below).

Damages and issues

Please inspect your order on arrival and contact us straight away if the board is defective, damaged, or incorrect. In these cases we cover everything — we'll arrange a replacement and send a pre-paid label to return the affected board at no cost to you.

Exceptions / non-returnable items

We can't accept trial returns where a board has been damaged beyond normal use — for example cracking from being dropped, scorching well past its 175°C heat limit, or any DIY modification. Honest kitchen wear is fine; that's expected.

This does not affect your 10-Year Material Warranty, under which we will always accept a return for blistering, warping, delamination, or splitting under normal use. Unfortunately we can't accept returns on sale items or gift cards.

Exchanges

The quickest way to get the board you want is to return the one you have and, once the return is accepted, place a separate order for the replacement.

Your statutory right to cancel (UK)

For online orders within the UK, you also have the legal right to cancel within 14 days of delivery, for any reason. If you cancel within this period we'll refund the purchase price plus standard outbound delivery. Return postage is paid by you. This statutory right sits alongside the 60-Day Kitchen Trial above and is not affected by it.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The board should be returned in the condition you received it, with your order number or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be refunded to your original payment method within 3–5 working days. Please note it can then take additional time for your bank or card provider to post the refund. If more than 15 working days have passed since we approved your return and you've not received it, contact us at hello@everyday.industries.